1. Introduction

Welcome to Oak Hill Cleaners. These Terms and Conditions govern your use of our services and website, located at Oak Hill Cleaners. By accessing or using our services, you agree to comply with and be bound by these terms. If you do not agree with these terms, please refrain from using our services.

2. Definitions

"Company", "We", "Us", or "Our" refers to Oak Hill Cleaners.

"Customer", "You", or "Your" refers to the individual or entity using our services.

"Services" refers to the laundry, dry cleaning, and other related services provided by Oak Hill Cleaners.

"Items" refers to any garments, textiles, or other materials submitted for cleaning or treatment.

3. Services Offered

Oak Hill Cleaners provides a variety of garment care services, including but not limited to:

Dry cleaning

Laundry services for clothes, wedding dresses, curtains, blankets, and beddings Specialized cleaning and preservation for delicate items.

4. User Responsibilities

Accurate Information: You agree to provide accurate and complete information when scheduling services or placing orders.

Payment: You agree to pay all charges associated with the services you receive, including any applicable taxes and fees, in a timely manner.

Items Condition: You are responsible for ensuring that the items submitted for cleaning are suitable for our services. We are not liable for damages to items with existing defects, including tears, loose buttons, and fragile fabrics.

5. Limitation of Liability

Oak Hill Cleaners is not liable for:

Normal wear and tear resulting from our services.

Minor shrinkage, color fading, or damage due to inherent fabric defects.

Loss or damage to items not claimed within 30 days of the pickup date.

Maximum Liability: Our liability for any loss or damage to your items is limited to ten (10) times the charge for cleaning the specific item, regardless of the nature of the claim.

6. Service Satisfaction

We aim for complete customer satisfaction. If you are not satisfied with the service provided, please contact us within 48 hours of receiving your items, and we will make every effort to address your concerns.

7. Amendments

Oak Hill Cleaners reserves the right to amend these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the revised terms.

8. Cancellation and Refund Policy

Cancellation: Orders may be canceled without penalty if canceled before the cleaning process begins.

Refunds: Refunds are provided at our discretion and are subject to review. If an item is deemed to have been damaged due to our negligence, we will issue a refund or credit as appropriate.

9. Governing Law

These Terms and Conditions are governed by the laws of the State of Florida. Any disputes arising from these terms will be resolved in the courts of Orlando, FL.

10. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at:

Address: 6650 Old Winter Garden Rd, Orlando, FL 32835

Phone: +1 (407) 578-7702